Reliable Answers to Our Most Common Questions

FAQs

Why should I trust Platinum Green Acres?

We're proud to offer professional housecleaning services and employ residential housekeepers who pride themselves on top-quality services. After undergoing an extensive background check, each member of our team is thoroughly trained on every step of our detailed cleaning plans. We also back all of our work with a 24-hour warranty. These are just a few of the many reasons why customers trust Platinum Green Acres.

Who does Platinum Green Acres hire to clean my home?

You can rest assured that all of our professional housecleaners are fully trained and insured. We respect all of our customers by never smoking, drinking, eating, or using appliances during our home cleanings. We wear our nationally recognized uniforms with pride and confidently carry out services that exceed expectations. We also undergo regular training to ensure that we're always up to date with all of the latest and greatest cleaning techniques. For additional safety and peace of mind, the work we perform for each customer is held accountable by a trusted and experienced supervisor.

What should I do before Platinum Green Acres arrives?

To ensure maximum efficiency, we ask that you pick up any toys or clothing before we arrive. We also ask that you find a place for your pets so they’re comfortable while we clean. Following through with these requests will help both your family and our team ensure that all of your possessions are in a safe place.

Do I need to be home for every cleaning service?

No. Because we work on an 8 a.m. to 5 p.m. schedule, Monday to Friday, most of our customers aren’t home when we arrive. In a majority of these cases, our insured housecleaning professionals are provided with a spare key or garage code.

What time does your team arrive?

While we cannot warranty our exact time of arrival because we give every home the attention it deserves and requires, we do offer arrival windows for your convenience.

What if something's damaged during a service?

At Platinum Green Acres, we treat every single home we clean with the utmost respect. If something happens to break during our routine service, we'll do our best to repair or replace the item. Our residential housekeepers are fully insured, so claims can be filed when appropriate.

What if something is missed?

The cleaning methods we use ensure that your home receives the most consistent clean every time. During your first consultation, we'll create a customized cleaning plan that’s designed to accommodate all of your specific requests. However, we do recognize that perfection is not always possible, which is why we back all of our work with a satisfaction guarantee. We're happy to correct our mistakes at no additional cost to you when you call us within 24 hours of your most recent service.

Am I liable for employment taxes, workers' compensation, or insurance?

Platinum Green Acres is proud to be a worry-free housecleaning service solution. This means that we take care of any personal liability with regard to social security taxes and work-related injuries. We’re fully licensed and insured for your peace of mind.

Do I need to provide your team with my own cleaning equipment or supplies?

No. We arrive with all of the cleaning materials we need and take them with us when we leave. We’re proud to use the best products and vacuums on the market to ensure that we leave your home looking spotless.

If you have any preferences in regards to what cleaning products we use, feel free to let us know and we’ll do everything we can to work with your requests.

What if I need to reschedule a service?

Platinum Green Acres understands how unpredictable life can be. That’s why we work with your schedule to ensure that we’re cleaning your home at a time that's most convenient for you. If you need to cancel or reschedule a cleaning, we recommend that you call about 72 hours before your next scheduled service. We’ll do our best to accommodate all of your scheduling needs.
Thanks to our contract-free system, you never need to worry about being locked into a cleaning plan. Our flexibility is just one of the many Platinum Green Acres perks and it helps us ensure the satisfaction of thousands of homeowners across the country.

Are you okay with pets being in the home during a cleaning service?

Yes, we’re proud to be a pet-friendly company. If your pet is aggressive in any way, we recommend that you leave him or her outside or in a gated area to ensure the safety of our professional housecleaners. If you don’t plan on being home when we arrive, please let us know how to appropriately handle cleaning around your pet.